They help provide cloud-based systems, tools and APIs to software that keep our service running smoothly and securely.

They provide use of a database to keep your information safe. This database resides on AWS.

They look at how you use our App to improve the experience. We do not share what you talk about or any personal details with the third party. All the actions you do in the App are given false names so they cannot tell who you are or learn anything about your health or feelings.

They help provide a special link that helps you access our App more easily.

To answer your questions, requests, and feedback. They help us keep records without using your personal data.

CloudFlare

Across all services

Device Data (Internet protocol address)

They help us keep our services secure and running smoothly. They need to use your IP address to do this. Wysa does not store or use your IP address after it has been used by Cloudflare. Your IP address is never linked to your conversations, so everything you chat about stays private. Also, Cloudflare might look at information like your browser and operating system to prevent any misuse.

We use a service called Mailgun to send an email to your Institution when you trigger an SOS, Self-harm, or abuse alert in the App. The email will have your name, contact, and the message that caused the alert. These emails are kept safe and encrypted, and they are deleted from Mailgun's servers once they are sent successfully. We keep your email details for record-keeping as agreed with your Institution.

This is our customer support system. We use it to collect and answer your questions and requests for help in the event that you contact us.

To change your messages and Wysa's messages from another language to English and back again.

We use Zoom healthcare to have video and audio calls with our Wysa Therapist. This can be done inside or outside our app. If needed, Wysa Therapist uses Zoom to conduct webinars and group sessions for Institutions. We do not record or save Zoom sessions. Zoom might collect more personal information from you to help them provide their service.

The service checks for any personal details you might accidentally share when talking with the AI Coach. It runs on Wysa's cloud servers, so your messages do not go to Private AI.

To provide Gen AI or Wysa+ Services alongside Wysa’s own proprietary AI. Provide clinically validated tools and resources for support.

To programmatically make calls to emergency contact numbers shared by you for your safety during use of the Wysa Therapist. To be used as a Business Solution Provider (BSP) to integrate Wysa’s AI Coach with Whatsapp business.

We use payment providers such as Stripe, PayPal, Razorpay and those provided by app stores to process payment when you purchase from us. We do not collect and store your credit card related information. We may collect your name, email Id to send you confirmations and for operational purposes.